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Customer Service Strategies that Work - How to Create More Loyal

$24

Customer Service Strategies that Work - How to Create More Loyal

Editorial Reviews

Product Description

This item includes the online streaming video + DVD version + streaming audio version + MP3 version. See instructions on packaging to access all versions. Compatible with computers, smartphones, tablets, and smart TVs.

Preview video available at main Seminars On Demand website.

STREAMING NOT INCLUDED WITH USED DVDs UNLESS PURCHASED THROUGH SUCCESSMART, OUR AUTHORIZED RESELLER

Seminar Description:

Your employees and their customer service skills may be the only thing that differentiates you from the competition. And customers are more sophisticated and educated than ever before. That's why it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They'll gain numerous hands-on techniques including how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of "customers first" all day. Any organization putting these principles into action will quickly be out-servicing the competition.

- HOW TO POSITIVELY CHANGE CUSTOMER PERCEPTIONS

- 7 ESSENTIAL HABITS OF EFFECTIVE CUSTOMER SERVICE

- CALMING DOWN ANGRY CUSTOMERS AND GETTING TO LOGIC

- LISTENING TECHNIQUES THAT REALLY MAKE A DIFFERENCE

- MAINTAINING AN UPBEAT ATTITUDE NO MATTER WHAT

Seminars on Demand has produced more than 100 training videos covering a variety of personal and professional development topics. Each one is delivered by one of the world's best speakers, and is recorded in front of a live audience to create the energy exchange that can only occur in that setting. To see the entire list of available programs, visit the Seminars On Demand main website.

About the Actor

Lisa Ford is a full time professional speaker with more than 20 years experience presenting to businesses, associations, and government organizations. Her long list of clients includes companies like Pfizer, ATamp;T, Morton's of Chicago, Sherwin-Williams, and the Salvation Army. She is best known for her work in the customer service arena, and has authored numerous audios, videos, and books, including the bestseller How to Give Exceptional Customer Service. In 2002, she was inducted into the Speakers Hall of Fame by the National Speakers Association. Over the last 30 years, only 180 other speakers worldwide have shared this coveted honor.

Customer Service Strategies that Work - How to Create More Loyal

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